Privacy Policy
LogixMitra mobile app
Last updated: 30 September 2026
LogixMitra (“we”, “us”) provides a shipping and order-management app for sellers. This policy explains what information the LogixMitra Android app collects, how we use it, and who we share it with.
Contact: support@logixmitra.com
Website: www.logixmitra.com
Information we collect
- Account information: name, email address, phone number, password, and account role when you register or sign in.
- Business information: seller or company details, warehouse or pickup address, and GST or other business details you enter.
- Order and customer information: customer name, phone number, email, shipping address, pincode, product details, weight, payment type (COD or prepaid), and invoice amounts that you add or sync.
- Shipment information: courier name, AWB number, pickup location, and tracking updates needed to ship and track an order.
- Wallet and payment information: wallet balance, recharge amount, and transaction history. Card or UPI payments are processed by our payment partner, Cashfree. We do not store your full card number or UPI PIN.
- Files you choose: photos or documents you pick in the app, for example for a label, invoice, or dispute. The app can read images only when you select them.
- Connected stores: if you connect Shopify or WooCommerce, we receive the order information those stores send to your LogixMitra account.
The app does not show ads and does not ask for your device location.
How we use information
- To create and secure your account.
- To create, edit, ship, track, cancel, and invoice orders.
- To show wallet balance, passbook, and COD remittance.
- To assign a courier and share the shipment with that courier.
- To process wallet recharge.
- To respond to support requests and disputes.
Who we share information with
- Courier partners such as Delhivery and other carriers you select, so they can pick up and deliver the shipment. They receive the recipient’s name, phone, address, and shipment details.
- Cashfree, to process wallet payments.
- Shopify or WooCommerce, only if you connect those stores.
- Our servers at api.logixmitra.com, which store your account and order data.
We do not sell your personal information.
How long we keep information
We keep account, order, shipment, and wallet records for as long as your account is active and for as long as needed for shipping, accounting, and legal requirements. You can ask us to delete your account by emailing support@logixmitra.com.
Security
The app talks to our servers over encrypted connections. Access to your account is protected by your password. No method of storage or transmission is completely secure.
Children
LogixMitra is a business app for sellers aged 18 and over. We do not knowingly collect information from children.
Your choices
You can update your profile inside the app and sign out at any time. To access, correct, or delete your personal information, email support@logixmitra.com.
Changes
If we change this policy, we will update the date at the top of this page.